Privacy Collection Statement

At Global Retail Brands Australia Pty Ltd your privacy is important to us.  

We collect, hold, use and disclose your personal information when you: 

1. REGISTER FOR A HOUSE ACCOUNT

We collect information including your username, password, name and contact details. 

We will use the information you provide for the purpose of (1) registering you for a House account and (2) communicating with you (including via email and SMS) regarding exciting new offers, including delivering direct marketing communications from House and affiliated businesses we operate and associated product brands which we believe may be of interest to you; and (3) for targeted advertisements (Purposes).

2. SIGN UP TO RECEIVE OUR NEWSLETTER OR SUBSCRIBER LIST OR LOYALTY OR REWARD PROGRAM(S)

We collect information such as your name, postal address, email address, telephone number, date of birth, interests, and any other information required to provide that service to you. 

We will use the information you provide for the purpose of (1) registering you as a member of the program, and (2) communicating with you (including via email and SMS) regarding exciting new offers, products and services including delivering direct marketing communications from House and affiliated businesses we operate and associated product brands which we believe may be of interest to you (Purposes). 

3. SUBMIT AN ENQUIRY, PROVIDE FEEDBACK OR MAKE A COMPLAINT TO US

We collect information including your name and contact details. 

We will use the information you provide for the purpose of (1) responding to any enquiries, feedback or complaints made by you or (2) managing our relationship with you, including providing you with information about our products, services, offers and events that may be of interest to you (Purposes). 

4. MAKE A PURCHASE THROUGH US

We collect information such as your name, email address, postal address, phone number(s), IP address and payment information such as credit card or debit card information.  

We will use the information you provide for the purpose of (1) dealing with and processing your purchase, including to provide you with receipts or order confirmation  and to communicate information such as returns or exchanges or changes to delivery arrangements (2) detecting and preventing fraudulent transactions, theft and misconduct (3) delivering the product or service to you and (4) communicating with you our products or services, offers and events that may be of interest to you (including targeted advertisements) (Purposes).

5. APPLY FOR EMPLOYMENT WITH US

We collect information that is relevant to such employment including your name and contact details including your residential address, phone number and/or email address and any other information relevant to the recruitment process.

We will only use the information you provide for the purpose of recruitment, assessing and administering your application for employment (Purposes).

6. PARTICIPATE IN SURVEYS, WE OR A THIRD-PARTY SERVICE PROVIDER ACTING ON OUR BEHALF MAY CONDUCT FROM TIME TO TIME ON OUR WEBSITE

We collect information including your name and contact details.

We will only use the information you provide for the purpose of (1) conducting the survey (2) enhancing our services and (3) managing our relationship with you, including providing you with information about our products, services, offers and events that may be of interest to you (Purposes).

7. VISIT OUR WEBSITE

We collect usage data for third-party web analytics service providers such as Google Analytics and Facebook

We will only use the information you provide for the purpose of (1) improving the efficiency and usability of our Website and (2) providing targeted advertisements to you on other websites and applications (Purposes).

We may disclose your information to our related companies and/or third parties associated with us for these Purposes or otherwise as stated in our Privacy Policy. If you choose not to provide the requested information or do not agree to our disclosure of any of your personal information this may prevent us from fulfilling the Purposes.

Our Privacy Policy contains our contact details and further details regarding how you can access or correct information we hold about you, how you can opt out of future direct marketing communications (including targeted advertisements), how you can make a privacy related complaint, how that complaint will be dealt with and the extent to which your information may be disclosed to overseas recipients including the locations of those recipients.

If you would like to opt out of any direct marketing communications, simply unsubscribe using the link in the marketing communication or email us at privacyofficer@​house.com.au 

 LAST UPDATED: [31/07/2024]