About Us

We are part of Australia’s largest specialty homewares retailer with over 160 stores nationally. Our stores are the only destination for all cooking, baking, entertaining and gift giving essentials. We demonstrate useful product knowledge and practical ‘how to’ advice to guarantee customer satisfaction.

In every House store you will find staff who love working in customer service and who are absolutely passionate about the products they are selling. We value people who are eager to learn, are enthusiastic and who want to deliver the best customer experience possible. Our House stores are always looking for friendly and well-presented individuals who enjoy interacting with customers and being part of a fun, dynamic team.

Highlights

In-House Services

We want you to feel comfortable shopping in a House store. You are welcome to browse the extensive product range we carry at your leisure. When you need help or extra information, you can be assured you will receive friendly courteous assistance from our well trained, knowledgeable staff.

Gift Wrapping

House stores offer a professional gift wrapping service free of charge, adding a special touch to the presents purchased by our customers. House staff get job satisfaction by ensuring every customer is proud of the gift they have carefully selected from our product range.

Gift Registry

We can cater for many types of gift registries. These include weddings, engagements, kitchen teas, house warmings. House has an exciting selection of quality gifts both practical and decorative for all occasions. See the Gift Registry.

Customer Service

Our Customer Support team are here to help. Whether its a product question, further information regarding your order or general queries & comments, our customers support team contacted via our Customer Support Centre.

Alternatively you can chat to a member of our Customer Support team via our live chat on the website, Available Monday to Friday 9am - 9.30pm & Saturday & Sunday 10am - 5.30pm Australian Eastern Standard Time

Product Knowledge

House staff are well trained to answer questions on most aspects of the products we have on offer and if they don’t know they will find out for you. This way we can ensure that all of our customers purchase the products most suited to their particular needs.

Refunds & Exchanges

Should you require a refund or exchange, please read our Terms and conditions or contact a friendly Customer Service Representative.